CUSTOMER SUCCESS ANALYST - Engenheiro Luciano Cavalcante (CorePlan)

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: A professional to work on customer success, ensuring excellence in customer experience and technical support for the company's technological solutions. Key Highlights: 1. Ensure excellence in customer experience and technical support 2. Incident analysis and proposal of continuous improvements 3. Strengthen strategic relationships with customers A technology and automation company is seeking a Customer Success Analyst in Fortaleza (Engenheiro Luciano Cavalcante). CorePlan is a company that provides business planning and management solutions. Its focus is on optimizing processes and improving organizational operational efficiency. **Responsibilities:** Ensure excellence in customer experience by providing technical support for the company's applications and technological solutions. Conduct incident analysis, propose continuous improvements, monitor performance indicators and SLAs, and act as the liaison between customers and internal teams. Conduct technical support activities, support the stability and operational efficiency of solutions, and strengthen strategic relationships with customers. Previous experience as a Customer Experience Specialist, Relationship Consultant, Customer Success Manager, or Customer Service Analyst may indicate alignment with some of the responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Fuel Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: To be determined.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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