CASH SUPERVISOR

Description

Job Summary: Monitor and optimize cash services and front-of-store operations, focusing on results, continuous improvement, and excellence in customer service. Key Highlights: 1. Optimize cash and front-of-store operations for better results. 2. Ensure excellence in customer service and team management. 3. Manage cash flow, pricing, and customer service. Monitor cash services from store opening to closing, focusing on results and seeking operational, personnel, and customer service improvements. * Verify amounts in the cash bag; report any shortage or surplus to the Store Manager or Assistant Store Manager; * Open and close all cash registers daily; * Generate daily POS summaries; * Guide and supervise front-of-store staff (Reception, Cashiers, and Packers) regarding service delivery and organization; * Monitor staff punctuality and attendance; * Identify pricing discrepancies (to prevent customer complaints); * Close daily cash movement (cash bag) and document it; * Verify credit card and check authorizations, as well as change organization at cash registers; * Monitor cashier queues to prevent long lines; * Schedule cashier meal breaks; * Report technical issues to the IT Department and initiate technical support tickets when necessary; * Process customer merchandise exchanges and returns; * Maintain consistent service quality and excellence in customer service; * Foster and sustain excellence in interpersonal relationships within the team; * Prepare weekly and weekend work schedules for cashiers, packers, receptionists, and credit card promoters; * Supervise home deliveries; * Retrieve monthly fiscal receipts from cash registers; * Complete data entry error and merchandise cancellation forms, then forward them to the Cashier Operator; * Train and authorize operators on POS systems; * Track daily purchase registration activities; * Perform cash withdrawals according to established procedures and deliver funds to the store treasury; * Serve customers at the credit card counter when the Credit Card Promoter is absent; * Authorize purchase cancellations and returns only in the presence of the store’s Loss Prevention team; for high-value items, obtain prior approval from the Store Manager; Serve customers by receiving feedback and suggestions regarding overall store operations and staff service, taking appropriate corrective actions as directed by the manager.