Job Summary: Handle customers via telecommunication, offering services, conducting surveys, and performing collections, following scripts to prospect, retain, or recover customers. Key Highlights: 1. Specialized technical customer support via telecommunication 2. Focus on prospecting, customer retention, and customer recovery 3. Growth opportunities within a leading dental network Handle customers, offer services and products, provide specialized technical support, conduct surveys, perform collection and customer registration activities — all exclusively via telecommunication — following planned and controlled scripts and procedures to prospect, retain, or recover customers. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Always keep your workplace clean and organized. * Make calls to customers to promote or sell services; * Handle customers by telephone and/or other communication channels; * Schedule evaluations for prospective customers identified through promotional campaigns; * Record information related to performed activities in the system; * Conduct customer satisfaction surveys according to company guidelines; * Perform sales follow-up activities such as sending letters, faxes, or e\-mails; * Contact delinquent customers to schedule meetings aimed at renegotiating existing debts, per internal company policy; * Identify delinquent customers based on data available in the computerized system; * Reschedule appointments for customers who failed to attend consultations and/or evaluations, per company manual and guidelines. * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service and negotiation skills; * Sales techniques; * Strong communication skills. Competencies * **Communication:** Clear diction; Verbal fluency; Negotiation; Communication skills; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Commitment; Proactivity; Dynamism; Responsibility; Friendliness; Empathy; * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality service offered at accessible prices. We have **over 20 years** of experience, with more than **350 units** across Brazil and over **8 million satisfied customers** proudly bearing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles together with us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
