Description: * Bachelor's degree or completed technical training in Technology or related fields. * Provide support to internal and external users, delivering technical assistance remotely and on-site. * Resolve incidents related to system failures, software, networks, and equipment. * Perform technical problem diagnosis and resolution, identifying root causes and applying corrective actions, including in more complex situations. * Conduct preventive and corrective maintenance of computers, servers, and peripherals, ensuring availability and performance. * Manage incident tickets and documentation, recording events in help desk systems, documenting solutions, and developing procedural manuals. * Provide support for corporate software and systems, assisting with configurations, updates, and user training. * Collaborate with infrastructure and development teams, supporting the implementation of improvements and ensuring operational continuity of IT services. 251220020255779723