**Responsibilities:** * The employee will provide end-to-end customer support, receiving requests and forwarding them to the development team, testing apps, identifying bugs, monitoring deadlines, and informing customers about process stages. **Requirements:** * Analytical ability; * Strong verbal and written communication skills; * Sense of urgency and proactivity; * Prior experience in technical support; * Familiarity with technical terminology related to software and apps; * Currently enrolled in Systems Analysis and Development, Information Systems, or related fields is a plus. **What we offer: Base salary of R$ 2,000.00 + VA (R$ 500.00) + VT (if applicable).** **Working hours: Monday to Friday, from 8:00 AM to 6:00 PM, plus rotating weekend on-call shifts.** **ON-SITE POSITION EXCEPT FOR WEEKENDS** **Work location: Vila Brasília District – Aparecida de Goiânia.** Job type: Full-time CLT Compensation: R$2,000.00 per month Benefits: * Meal allowance * Food allowance * Transportation allowance Selection question(s): * Are you aware this is a 100% on-site position (except weekends) in Aparecida de Goiânia? * Do you accept the compensation stated in this job posting? * Do you reside in Goiânia or Aparecida de Goiânia? * Weekend on-call shifts are part of the regular work routine and occur as needed. Are you aware of and do you accept this condition? Work location: On-site