Service Desk

Description

Job Summary: A professional responsible for remote technical support and assistance to users, including logging, categorizing, and handling service requests, as well as diagnosing and resolving incidents. Key Highlights: 1. Remote technical support and assistance to users (voice and digital) 2. Diagnosis and resolution of low- and medium-complexity incidents 3. User guidance for resolving Level 1 and Level 2 (N1 and N2) requests **RESPONSIBILITIES:** * Providing remote technical support and assistance to users via voice and digital channels; * Logging, categorizing, prioritizing, and handling service requests according to defined processes; * Initial diagnosis and resolution of low- and medium-complexity incidents; * Guiding users to resolve Level 1 and Level 2 (N1 and N2\) requests; * Reducing on-site interventions through accurate diagnosis. **REQUIREMENTS:** * Technical or undergraduate degree (completed or in progress) in Information Technology or related fields; * Practical experience in Service Desk-level technical support (N1 and N2\); * Basic knowledge of service request logging and management; * Availability to work according to the defined shift schedule. Employment Type: Full-time CLT Salary: R$1\.866,33 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Partnerships and commercial discounts * Meal allowance * Transportation allowance