SECRETARY

Description

Job Summary: Professional responsible for scheduling and managing appointments, greeting patients, providing patient services, and maintaining clinic organization. Key Highlights: 1. Act as the physician's right-hand person, ensuring smooth clinic operations. 2. Greet patients courteously and attentively. 3. Manage the physician's schedule efficiently and punctually. Fortaleza/CE Schedule: Monday to Friday, from 8:00 AM to 6:00 PM Employment Type: CLT ✅ Your Responsibilities * Schedule, confirm, and reschedule appointments (in-person and online); * Manage the physician's schedule efficiently and punctually; * Greet patients courteously and attentively; * Provide in-person, telephone, and WhatsApp/email support; * Guide patients regarding appointment times, procedures, fees, and clinic policies; * Enter data into the medical system (Suport Health) and ensure accurate recording of information and documents; * Maintain a clean, organized, and welcoming reception area; * Act as the physician's right-hand person, ensuring smooth clinic operations; * Send appointment reminders and post-visit messages; * Maintain courteous contact with patients for follow-up and retention. What We Expect From You * Completion or ongoing enrollment in technical or higher education is a plus; * Prior experience in customer service (preferably in medical clinics) is required; * Experience managing medical schedules; * Empathy, clear communication, and ethical conduct; * Organizational skills, attention to detail, and ability to multitask; * Proactivity and initiative to anticipate needs; What We Offer * Salary; * Transportation Allowance; * Meal Voucher: R$ 15.00/day; * Discounts on clinic services. Minimum Education: High School Diploma (Secondary Education)