Job Summary: We are looking for a Relationship Analyst/Assistant to provide support, ensure customer satisfaction, and collaborate with teams on continuous improvement. Key Highlights: 1. Customer service and support across multiple channels 2. Focus on customer experience and satisfaction 3. Collaboration in process and communication improvement Hey! We are looking for new talents to join our Docstage team. **Position:** Relationship Analyst/Assistant **Main Responsibilities:** * Assist customers through our communication channels (WhatsApp, chat, web, email, and other electronic communication platforms), providing support for questions or potential issues during their Docstage experience * Monitor team metrics such as TPR, TMA, and CSAT * Ensure customer experience and satisfaction * Support other teams, ensuring effective communication and alignment of objectives * Contribute to process, workflow, and communication improvements **Requirements:** * Completed or ongoing undergraduate degree * Proficiency in computer skills/Microsoft Office * Strong written and verbal communication skills * Experience in customer service initiatives **Preferred Qualifications:** * Proficiency in Zendesk * Knowledge of accounting * Courses in Customer Experience * Empathy * Teamwork * Proactivity * Curiosity about technology and innovation