We are assisting **Dr. Hair** in searching for a **Receptionist / Customer Service Assistant**, who will serve as the primary point of contact for our patients, ensuring a welcoming, organized, and brand-excellence-aligned experience. If you are communicative, organized, proactive, and enjoy working with people, this opportunity is ideal for you! **Job Mission** To be responsible for the customer experience at the unit, guaranteeing excellence in service, flawless operational organization, and support to the administrative, financial, commercial, and marketing areas—acting as a true ambassador of the Dr. Hair brand. **Key Objectives:** Provide welcoming, professional, and Dr. Hair-standard-aligned service from the very first contact. Ensure operational organization of the unit, including schedule management, document control, inventory, and physical environment. Contribute to commercial flow through follow-up, customer retention, and identification of opportunities. Ensure accuracy and organization in administrative and financial processes. Collaborate with other departments and participate in marketing, relationship-building, and operational support initiatives. **Core Responsibilities:** In-person, telephone, and WhatsApp customer service with courtesy, professionalism, and agility. Full management of the clinic’s schedule: appointments, confirmations, rescheduling, and cancellations. Ensure every interaction reflects Dr. Hair’s standards of excellence. **Medical Record and Document Management** Locate, organize, and file medical records and forms according to confidentiality protocols. Update patient registrations and prepare initial service documentation. Issue invoices and contracts in accordance with internal guidelines. **Requirements and Qualifications:** Completed high school education (technical training in Administration, Secretarial Studies, or related fields is a plus). Experience in customer service (preferably in clinics or medical offices). Proficiency in computer applications, especially Excel and Word. Familiarity with management systems (CRM). Proficiency with WhatsApp Business and social media. Basic administrative knowledge. Training in trichology and hair aesthetics will be provided. **Job Details:** Aggressive performance bonuses: up to R$ 5,000.00 Benefits: Transportation voucher Work schedule: Rotating 6x1 shift (Monday to Saturday) If you identify with Dr. Hair’s purpose and believe you possess the competencies to deliver excellence in service, this is your opportunity to join a dedicated, committed, and passionate team focused on transforming patients’ experiences. We eagerly await candidates who wish to grow, learn, and represent our brand with professionalism and charm. Submit your application and join Dr. Hair! Minimum Education Level: High School (Secondary Education)