**Level 1 Support Analyst** ========================== Solor Tecnologia | Niterói - RJ | On-site Job Description Are you looking for an exciting opportunity to grow in your career? Join us in a dynamic and collaborative environment where your contribution will make a difference! We’ve created a welcoming space that values idea exchange and continuous development—ideal for those who want to stand out in a team committed to excellence in customer service and problem resolution. Here, you’ll have the chance to work with cutting-edge technologies, enhance your skills, and build meaningful professional relationships. If you enjoy challenges and helping people, join us and become part of a success journey! Your next big opportunity may be just one step away. Don’t miss the chance to transform your professional trajectory! Responsibilities and Duties Provide technical support to users in corporate environments, focusing on Microsoft 365 (Outlook, OneDrive, Teams, SharePoint, etc.) and the Windows 11 operating system. Handle and log technical support tickets via ITSM tools, chatbots, and telephone. Diagnose and resolve incidents related to Windows operating systems. Provide network, connectivity, and basic troubleshooting support. Escalate tickets to higher-level teams when necessary, ensuring appropriate resolution flow. Document procedures and incident updates in the knowledge base. Maintain a high standard of user service and satisfaction. Requirements and Qualifications Bachelor’s degree or currently enrolled in an Information Technology-related program. Experience in first-level technical support. Knowledge of Windows operating systems. Fundamental understanding of computer networks (DNS, DHCP, VPN, TCP/IP). Experience with ITSM tools for ticket management. Ability to diagnose and resolve technical issues. Strong communication skills and user-facing service capability. Desirable Qualifications Customer service experience; Basic knowledge of operating systems (Windows); Ability to diagnose and resolve hardware and software technical issues. Valid Brazilian Driver’s License Category B Simplified Application Simplified Application Salary Range To be determined Employment Type CLT Benefits * Health and dental insurance plans with no co-payment; * Meal or food allowance of R$ 735.00; * Transportation allowance; * GymPass; * MetLife life insurance; * Birthday day off; * Onhappy; * Possibility of lateral movement across client accounts; * Certification reimbursement; * Employee referral bonus; About the Company Solor provides solutions and services to enhance the availability and performance of our clients’ IT services, ensuring continuity of digital operations, protecting their businesses, and optimizing their investments.