**Job Description:** **Requirements** Bachelor’s degree in a related field or technical course (preferred); Microsoft Office Suite (basic level); Experience/Knowledge of Windows 10, Windows Server (2020) – basic level; Experience as Level 2 Technical Support, providing in-person or remote assistance to end users (microcomputing); Knowledge of retail operations and POS systems / commercial automation; **Preferred** Knowledge of Agile methodology (Scrum); Knowledge of application support and maintenance, ITIL, Azure, incident management, problem management, change management. **Key Responsibilities** Ensure continuity of store sales operations through on-site visits and remote support for applications, systems, and hardware, maximizing technological environment availability. Implement, assemble, and install equipment (software and hardware) at stores, as well as assess/maintain equipment in case of incidents and coordinate with suppliers accordingly. Ensure execution of store inventory through on-site monitoring and support; Triage application errors for analysts by monitoring and responding to service tickets opened by stores; Execute technical checklists both on-site and remotely at stores. Identify opportunities for improvement in IT-driven solutions through interaction with all hierarchical levels within the store structure; **Work Format** Hiring of Junior Technical Support Analyst for on-site work with technical visits to stores. On-site visits to stores and regions according to a pre-established weekly schedule. Number of on-site days: **5 days + 2 Saturdays per month according to roster, with 6 hours on Saturday**. **Equipment and Requirements Provided by the Consulting Firm** Notebook Kit + Headset + Mobile Phone Transportation/Travel to Stores Meals ### **Employment Type:** CLT ### **Required Knowledge and Skills:** ITIL, Azure, Windows10, WindowsServer, PDV ### **Benefits:** Meal Voucher, Transportation Voucher, Life Insurance, Health Plan ### **Department:** Corporate