Description: Apply quickly via email: Requirements and qualifications: * Bachelor’s degree in Business Administration, Communications, or related fields * Minimum 1 year of experience in customer service or support * Proficiency in CRM tools (e.g., Zendesk, Freshdesk) * Strong written and verbal communication skills in Portuguese * Organizational skills and proactivity to handle multiple simultaneous requests Desirable: * Experience in technical support or SaaS products * Knowledge of customer service metrics such as NPS and SLA * Certification in customer service or related areas * Technical English fluency Responsibilities and duties: * Reduce average resolution time by up to 20% * Increase first-call resolution rate by 15% * Improve customer satisfaction reflected in a +10-point increase in NPS * Contribute to optimizing customer service processes, resulting in a +5% improvement in operational efficiency Benefits: Meal allowance of R$ 858.00, Food allowance of R$ 374.00, Health insurance, Transportation allowance Work schedule: MON–FRI – 08:00 to 17:12 Knowledge: Education: Bachelor’s degree – Communications – Completed 2512200202551928859