**About the company** We are a technology company focused on product performance solutions. We seek IT Support professionals committed to quality service and problem resolution, who enjoy challenges and act proactively. **Responsibilities** Respond to customer tickets, identifying and resolving technical issues in the application. Perform troubleshooting in production environments, including database and performance analysis. Work with APIs and validate data flows, ensuring information integrity. Prioritize tickets according to business impact, adhering to internal and external SLAs. Document all actions taken on tickets to ensure traceability and history. Communicate clearly and concisely with customers and stakeholders. Collaborate with the team to implement process and documentation improvements. **Technical requirements** Experience with **MongoDB**. Knowledge of **REST APIs**: methods, error handling, and status codes. Understanding of **Networking and DNS**: connectivity diagnostics, DNS record configuration. Familiarity with task management tools: Trello, Jira, Kanban, Git, or similar. **Behavioral competencies** Ability to perform **structured analysis** and troubleshooting across multiple layers (system, network, database). Skill in **prioritizing critical tasks** and managing multiple tickets simultaneously. Strong communication skills with customers, colleagues, and third parties, maintaining transparency and frequent updates. Organization and discipline in documenting actions and tracking tasks. **Preferred qualifications** Experience in high-availability production environments. Knowledge of monitoring automation or maintenance scripting. Previous experience providing IT support to corporate clients. Employment type: Full-time CLT Compensation: starting at R$1.900,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance