**Responsibilities:** Provide Level 1 technical support, both remotely and on-site, ensuring agile and efficient service. Accurately update and record all information in the ticketing system. Perform preventive and corrective maintenance on computers and printers. Address maintenance requests related to CCTV and telephony, ensuring proper equipment operation. **Desired Education and Experience:** Bachelor’s degree in Information Technology; Experience in the role; Knowledge of networks, infrastructure, and systems. **Working Hours:** Monday to Friday, from 08:00 to 18:00 (with a 01:15 lunch break) Job Type: Full-time, Permanent CLT Salary: R$1.518,00 – R$1.800,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Meal allowance * Transportation allowance Work Location: On-site