Job Summary: Internal technical support professional responsible for handling incidents and service requests across clinics, hospitals, and offices, following ITIL best practices. Key Highlights: 1. Internal technical support role with focus on ITIL and ServiceNow. 2. Hardware maintenance and configuration in diverse environments. 3. Opportunity for IT career development, with preference given to candidates pursuing higher education. Job Description Provide internal customer support; Handle incidents and service requests at clinics, PAS, hospitals, and administrative buildings, adhering to ITIL best practices and utilizing the ServiceNow service portal, documenting all actions performed; Resolve and support incidents/service requests related to Wi-Fi and Ethernet networks; Maintain/configure desktops, notebooks, printers, patient check-in kiosks, self-service terminals, and PIN keypads; Monitor and manage existing backlog in the support queue; Meet defined service-level indicators. Requirements Completed high school education. Preference for candidates currently pursuing higher education in Information Technology or related fields. Proficiency in Excel. Desirable knowledge of operating systems, VPN, Microsoft 365, internet, back-office/hospital printers, desktop/notebook hardware support, Wi-Fi and Ethernet networks, DNS, DHCP, Active Directory; Minimum Education Level: High School (Secondary Education) * Life Insurance * Dental Care * Pharmacy Benefits * Transportation Allowance * Totalpass * Meal Voucher * Corporate University * Medical Care * Interclube (discount program)