Job Summary: Professional required to provide Level 1 incident and service request support for network and information security technologies across multiple clients. Key Highlights: 1. Level 1 incident and service request support 2. Work with network and information security technologies 3. Support for firewalls, networks, endpoints, WI-FI, ZTNA **Description and Responsibilities:** **Schedule:** 8x5 **Level:** Professional **Employment Type:** Permanent – CLT Provide remote, and occasionally on-site, Level 1 incident and service request support to multiple clients operating in network and information security technologies, including support for firewalls, networks, endpoints, WI\-FI, ZTNA, and emerging technologies aligned with the role’s scope. **Requirements:** * Education: Currently pursuing or completed a degree in Information Technology, Computer Networks, Information Security, Computer Science, or related fields. * Intermediate: Networks and protocols (TCP/IP), firewall implementation and administration, VPNs, and security policies. * Basic: Security solutions, Linux operating systems, script-based automation, advanced monitoring tools, and endpoint solutions. **Desirable:** * Advanced networking and structured cabling; * Preferred certifications: CCNA, Security\+, CCSA, CCSE, ITIL, ISO 27001 Foundation; * Strong communication skills; * Availability; * Initiative; * Intermediate English proficiency. **Advantages:** * Certifications: Security\+, CCSA, ITIL, ISO 27001 Foundation; * Knowledge of endpoint solutions; * Knowledge of ZTNA solutions; * Knowledge of WAF solutions. **Benefits:** Discount Club, Birthday Day Off, Food (restaurants and supermarkets), Mobility (fuel and ride-hailing apps), Health Insurance, Dental Insurance, Total Pass, Transportation Allowance