Job Summary: Responsible for providing personalized service and memorable experiences to guests, managing check-ins, check-outs, and administrative tasks. Key Highlights: 1. Personalized service and focus on guest experience 2. Management of check-in and check-out processes, including financial aspects 3. Maintenance of efficient administration and operational reporting Responsible for fulfilling the mission of delivering to guests/customers feelings, emotions, and positive memories through personalized service, aligning with our purpose of existing to welcome, delight, and surprise. * Assist with check\-in and check\-out tasks, including financial processes such as cash collection, credit card payments, change issuance, and foreign currency exchange; * Attend to and serve guests during their stay, always striving to deliver the best possible experience; * Maintain efficient departmental administration by preparing and submitting operational reports on time; * Assist with reception-related activities; * Assist guests with luggage handling; * Update/open service requests in the hotel’s operational systems: Maintenance, IT, and Warehouse. **Benefits:** * Psychological support shift for employees; * Monthly food basket (physical or via R$ 80.00 card); * Monthly attendance bonus (R$ 100.00 multi-benefit card); * Hapvida health insurance plan (voluntary enrollment with co-payment); * Dental insurance plan (voluntary enrollment); * On-site meals; * Transportation allowance or fuel allowance (via card); * Annual attendance bonus; * Birthday day off \+ birthday bonus; * Discounts at universities; * 50% discount on food and beverage consumption at all hotels, and accommodation discounts at Carmel Cumbuco and Magna Praia; * Maternity support initiative. Job Type: Full-time, Permanent CLT Compensation: R$1\.775,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Food basket * Transportation allowance Work Location: On-site