Job Summary: Professional to handle technical and functional ERP-related support tickets for the Human Resources module, supporting users and ensuring legal compliance. Key Highlights: 1. Handle technical and functional ERP-related support tickets 2. Ensure compliance with labor and social security legislation 3. Contribute to the continuous improvement of processes A technology company serving the civil construction sector seeks an ERP Support Analyst in Fortaleza (Cocó). **Responsibilities:** Handle technical and functional support tickets related to the Human Resources module in the ERP. Identify, investigate, and resolve inconsistencies in payroll and labor charge processes. Support users with system configuration, clarification of operational queries, and system updates. Monitor legal updates and ensure the system complies with labor and social security legislation. Record and document support interactions and solutions in the ticketing system. Contribute to the continuous improvement of Human Resources processes and internal users’ ERP utilization. Previous experience as an ERP Systems Analyst, ERP Consultant, ERP Support Specialist, or ERP Implementation Analyst may indicate alignment with some activities of this position. Bachelor’s degree in progress Required experience **Compensation and Benefits:** * Salary: 3.000,00 * Cost-of-living allowance * Meal voucher * Transportation voucher * Health insurance * Dental insurance * Gympass **Additional Information:** * Employment type: Permanent – On-site * Duration: Full-time * Working hours: To be agreed upon.