**E-commerce Assistant** **Location:** Votorantim / SP **Employment Type:** CLT **Compensation and Benefits** * **Fixed Salary:** R$ 1.993,00 * **Performance Bonus** * **Meal Voucher** * **Transportation Voucher** **Working Hours** * **Monday to Thursday:** 7:00 AM to 5:00 PM * **Friday:** 7:00 AM to 4:00 PM \* **About the Company** **Platina** has been operating in the market for over **9 years**, specializing in fire protection solutions. We serve companies and consumers across Brazil through our **own e-commerce platform and marketplaces**. We are looking for organized, committed individuals who wish to grow alongside the company. **Main Objective of the Position** * **Support customers before and after purchase** * **Ensure agility, organization, and quality in customer service** * **Provide daily operational support for the e-commerce platform** **Job Responsibilities** **Customer Service** * **Pre-sale and post-sale support** * Daily interaction with customers via **marketplace chat and WhatsApp** * Clarifying questions regarding products, orders, and delivery timelines **Operational Support** * Monitoring orders, deliveries, exchanges, and returns * Recording and organizing customer requests * Supporting daily e-commerce operational routines **Desired Profile** **Essential Requirements** * Strong written communication skills * Organizational ability, attention to detail, and sense of responsibility * Proficiency with computers, WhatsApp, and online systems * Passion for customer service and frequent interaction with people **Preferred Qualifications** * Experience with e-commerce or marketplaces * Experience with online customer service **Career Growth Plan** Platina values internal development. This position offers a **performance- and progression-based career growth plan**. **E-commerce Assistant** * Focus on customer service * Learning company processes and systems ⬇ **E-commerce Assistant** * Greater operational autonomy * Support in organizing and optimizing the e-commerce platform * More strategic involvement in pre-sale and post-sale activities * Monitoring of basic performance indicators Promotion is based on **performance, commitment, and service quality**. **Important Information** This position is focused entirely on **customer service throughout the workday**. It is essential to enjoy interacting with people, managing multiple messages, and handling simultaneous requests. Job Type: Full-time CLT Salary: R$1.993,00 per month Benefits: * Meal Voucher * Transportation Voucher