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Job Summary: Customer Support Professional in Telecommunications, responsible for logging service tickets, providing initial support, and guiding customers on configurations. Key Highlights: 1. Provide initial support to customers experiencing basic difficulties 2. Guide customers on simple equipment configuration 3. Forward technical requests to responsible departments A telecommunications company is seeking a Customer Support Assistant in Fortaleza. Smart Solutions Tecnologia is a company specialized in innovative technology solutions. We provide software development services and IT consulting to companies across various sectors. **Responsibilities:** Log technical tickets in the internal customer service system. Provide initial support to customers experiencing basic difficulties. Guide customers on simple equipment configuration. Update customer registration data as requested by the customer. Forward technical requests to responsible departments. Previous experience as a Customer Service Assistant, Technical Support Agent, User Support Analyst, or Customer Service Representative may indicate alignment with some of the activities in this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Insurance * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: To be determined.
