Customer Service Intern

Description

**Who We Are:** **b2bhotel was created by hoteliers to deliver Hospitality Solutions.** We understand all the challenges of the hospitality sector, and **b2bhotel’s** mission is to deliver operational ease in day-to-day activities through the use of new technologies and new work methodologies. We know hotels and restaurants require additional labor during specific periods—but this raises multiple concerns for managers—so we offer: Significant reduction of your labor liability risk through ongoing advisory services and risk control; universal and immediate control via reports directly in the app; and detailed weekly statements of all accounts payable and receivable. All interfaces are available at the fingertips of whomever the hotel selects, via the mobile app; payments are made directly to **b2bhotel**, with attendance tracking and no employment ties. **b2bhotel** assumes responsibility for the accuracy and veracity of all information, as well as for payment to all independent workers. **Job Responsibilities:** * Respond to inquiries and provide customer support via chat channels; * Ensure accurate and professional responses, maintaining service standards; * Close customer-initiated tickets on the b2bhotel platform; * Record and document customer interactions in designated systems; * Maintain accurate records of all transactions and communications; * Collaborate closely with team members to deliver service and resolve issues; * Share feedback and insights to improve customer service processes; * Follow established procedures and guidelines to ensure service quality; * Continuously seek improvements in b2bhotel customer service and service provider support practices; * Communicate clearly and effectively with customers and team members; * Proactively communicate updates and resolutions; * Manage time efficiently to meet customer response deadlines; **Requirements:** * Currently pursuing a degree in Business Administration, Hospitality Management, Tourism, or related fields; * Strong oral and written communication skills; * Familiarity with remote communication tools (e-mail, chat, videoconferencing); * Interest in developing customer service skills; * Proactivity and willingness to learn; * Self-management skills (remote work); * **Must have a computer to perform tasks;** **Benefits:** * **Remote Work:** Our operations are 100% remote, so you won’t waste time commuting; * **Remote Work Allowance:** We provide an allowance to cover internet expenses, amounting to R$99.90, paid via CAJU card; * We take our team’s development very seriously—thus we offer training programs, Individual Development Plans (IDPs), and team connection events! Job Type: Internship Contract Duration: 24 months Compensation: R$1,000.00 per month Benefits: * Internet allowance * Remote work