### **JOB OPENING: CHAT CUSTOMER SERVICE AGENT** **Location:** Londrina – Paraná **Schedule:** 5x2 \| Rotating days off If you love technology, pay attention to detail, and are seeking a growth opportunity in a dynamic environment, this job opening is for you! ### **Your day-to-day responsibilities:** * **Chat Support:** Provide agile, clear, and empathetic customer support. * **Ticket Analysis and Validation:** Verify betting tickets to ensure bets are correct and comply with platform rules. * **Technical and Access Support:** Assist customers experiencing difficulties with login, access, or platform usage. * **Error and Fraud Prevention:** Validate the authenticity of bets and take preventive action. * **Management of Sensitive Situations:** Identify risky gambling behaviors and implement temporary or permanent blocks, per internal policies. * **Responsible Conduct:** Handle delicate situations ethically, empathetically, and responsibly. ### **What we’re looking for:** * **Completed high school education** * *(Currently pursuing or completed higher education in Administration, Statistics, IT, or related fields is a plus)* * Prior experience in **customer service, technical support, or betting platforms** is a plus. * Proficiency with **digital systems and platforms**. * Ability to **work under pressure**, pay attention to detail, and make decisions based on internal policies. ### **What we offer:** * **Salary:** R$ 1\.518,00 * **Performance-based variable compensation** * **Benefits** * Collaborative environment and opportunities for professional development Minimum Education Level: High School (Secondary Education) * Meal allowance * Transportation allowance * Medical assistance * Dental assistance * Life insurance * Career development plan * Partnerships with universities and language schools * Childcare assistance