Job Summary: We are seeking Receptive Customer Service Agents to provide humanized and agile support to customers of a service application, contributing to a positive brand experience. Key Highlights: 1. Humanized and agile support for application users 2. Collaborative teamwork with support and training 3. Career development plan and free courses for professional growth Do you love technology, communicate easily, and want to join a global company that empowers tomorrow’s brands? This opportunity is for you! We are looking for motivated individuals eager to learn and grow professionally to work as a **Receptive Customer Service Agent** at one of the world’s largest technology and services companies. **Employment Type:** CLT **Available Shifts (fixed):** * 3:50 PM to 10:00 PM * 6:40 PM to 1:00 AM (personal vehicle required) **Work Schedule:** 6 days on / 1 day off (rotating days off) **What Does Your Day Look Like?** ----------------------- On a daily basis, you will serve as the link between the company and its users, delivering humanized and agile support to customers of a service application. ### **Key Responsibilities:** * **Receptive Support:** Receive user contacts via chat, phone, or e\-mail, assisting with questions, requests, or issues related to application usage. * **Support and Resolution:** Listen attentively, identify customer needs, and provide quick and efficient solutions, always with empathy and clarity. * **Interaction Documentation:** Use internal systems to record each interaction, ensuring all information is accurately documented. * **Customer Experience:** Contribute to delivering a positive brand experience, strengthening customer trust in the service. * **Teamwork:** Be part of a collaborative team, receiving constant support from supervisors and colleagues, and participating in ongoing feedback and training sessions. **Benefits:** --------------- * Meal Voucher * Health Insurance * Dental Insurance * Childcare/Babysitting Allowance * Gym Discounts * SESCs Benefits Program * University Discounts * Psychological Support * Lighthearted and relaxed environment, including game tables and rest areas * Local Partner Discounts * Charity fairs and internal events for talent development **Why Grow With Us?** ------------------------------------ Here, your effort is recognized! We offer: * **Career Development Plan** with opportunities every 6 months (per internal regulations) * **Free Courses** for your professional growth * **Personalized Guidance** * **100% Technology-Driven Environment** * **Events Focused on Game\-Changers** * **A Culture That Recognizes You!** Minimum Education Requirement: High School Diploma (Secondary Education)