Keneda Ribeiro Institute, HR is recruiting: Customer Service Advisor – Retention You will be responsible for supporting strategies and initiatives aimed at customer retention, with the goal of preventing contract, service, or product cancellations or withdrawals. You will engage in effective communication with customers expressing interest in terminating their relationship with the company, seeking to understand their motivations and offering solutions to maintain the business relationship. **Customer Support:** * Identify customers who are likely to cancel or discontinue the service. * Contact customers to understand the reasons for dissatisfaction and seek solutions that encourage continued engagement with the company. * Negotiate special or alternative terms that may result in customer retention. **Support in Data and Indicator Analysis:** * Monitor and analyze customer retention indicators, such as cancellation and withdrawal rates. * Collaborate on preparing management reports regarding customer behavior and churn causes (loss of customers). * Suggest process and strategy improvements based on collected data. **Proactive Customer Relationship Management:** * Develop preventive strategies to minimize cancellation risks, such as regular customer outreach, satisfaction surveys, and post-sale follow-up. * Ensure personalized service, aiming to resolve issues quickly and efficiently to maintain customer satisfaction. **Support for Loyalty Campaigns:** * Participate in the development and implementation of customer loyalty campaigns, including promotions, bonuses, and exclusive offers. * Monitor campaign effectiveness and suggest adjustments as needed. **Customer Communication and Negotiation:** * Maintain clear and effective communication with customers, always emphasizing empathy and transparency. * Offer alternative solutions—such as plan adjustments, discounts, or other favorable terms—to retain customers. What we are looking for: * Proactive employee * Good communicator * Empathetic * Skilled in negotiation and experienced in sales. Compensation: * R$2.093,00 + bonus upon target achievement * Meal voucher: R$22.00 per workday * Transportation voucher Working Hours: Monday to Friday: 08:00–18:00 Saturday (rotating shift): 08:00–12:00 hrs Job Type: Full-time CLT Benefits: * Meal voucher * Transportation voucher Job Type: Full-time CLT Salary: R$2.093,00 – R$2.500,00 per month Benefits: * Meal voucher * Transportation voucher