**Description** We are seeking a professional to provide remote technical support for John Deere machines and technologies, delivering customer service remotely to ensure efficient communication, connectivity, and equipment operation. This professional will play a strategic role in the customer experience, performing alert analysis, supporting the Operations Center, and generating internal requests for service and parts. **Responsibilities and Duties** Conduct proactive and reactive customer support via WhatsApp, phone calls, and video calls; Perform remote diagnostics on John Deere machines and technologies; Provide support for the Operations Center platform; Monitor and manage John Deere Alerts and Expert Alerts; Maintain machine communication via JDLink, ensuring connectivity and updates; Generate internal service and parts requests via CSC; Prepare new machines and Precision Upgrade items sold by the company; Provide licenses and signals purchased by customers, ensuring proper configuration and activation. **Requirements and Qualifications** Technical or university degree in Information Technology, Agronomy, Agricultural Engineering, or related fields; Proficiency in Microsoft Office Suite; Strong verbal and written communication skills, organizational ability, and proactivity; Commitment to the company’s values and culture.