We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Provide **Level 2 technical support**, both on-site and remotely, for IT incidents and service requests. * Deliver technical support for **software, corporate systems, IT equipment, and mobile devices** (Android, iOS, telephony, and data). * Perform **installation, configuration, and maintenance of workstations**, Windows 10 or later operating systems, standard software, and peripherals. * Provide technical support for **Office 365** (Outlook, Word, Excel, PowerPoint, OneDrive, OneNote) and collaboration tools (**Teams, Meet, and Zoom**). * Support and operate **videoconferencing rooms, audioconferencing systems, and audiovisual equipment** (Poly, Jabra, Netglobe, TVs, mixing consoles, auditoriums). * Execute **daily technical checklists** at assigned locations, ensuring printers, videoconferencing systems, time clocks, access control turnstiles, and corporate displays function properly. * Manage and monitor **service tickets with vendors and third-party service providers** (printers, CCTV, no-breaks, facilities, etc.). * Maintain inventory control of **printer supplies and consumables**, and provide support for multifunctional devices. * Create and update **technical procedures and work instructions** for Level 1 and Level 2 support. * Ensure proper registration, tracking, and closure of tickets according to defined processes and SLAs. **Requirements and qualifications** **Work Schedule** * **Shift:** Monday to Friday, from 08:00 a.m. to 5:00 p.m. * **Work mode:** On-site * **Work location:** Silves, Amazonas—AM **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, to encourage regular exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for studies**, including language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?