ELETRONOR, a company of the Sonepar Group, connected to people, technology and innovation. With 30 years of history in the market of emerging trends and innovation, ELETRONOR—headquartered in Caxias do Sul and with branches in Canoas and Curitiba—is an EXPERT in INDUSTRIAL AUTOMATION, ELECTRICAL MATERIALS, NETWORK INFRASTRUCTURE, ELECTRICAL PANELS, PPEs AND COLLABORATIVE ROBOTS. If you are a dynamic person who enjoys learning and is passionate about achieving outstanding results, ELETRONOR is the place for you. Join our team, passionately developing the best solutions for our customers. **Responsibilities and Duties:** Provide user support, registering, prioritizing and, if necessary, appropriately routing requests; Remotely resolve issues using diagnostic techniques and relevant questions; Determine the optimal solution based on the problem and details provided by internal customers; Perform corrective and preventive maintenance on software and hardware; Document processes and support the creation of the IT knowledge base; Assist in communication between IT and other company departments, aiming to inform about improvements, maintenance activities and actions impacting departmental operational efficiency. **Requirements and Qualifications:** Incomplete undergraduate degree in Information Technology fields. **We Offer:** * Health insurance plan – Unimed operator; * iFood Card (Meal or Food allowance); * Group Life Insurance; * Birthday Day Off – right to take time off on your birthday or during your birth month, per current policy; * Transportation allowance; • Bullaene Credit Card – payroll deduction;• Study Grant – per current policy and agreements with institutions; * Career, Position and Performance Plan; * PLR – Profit and Results Sharing; * Self-service convenience area available at headquarters for use at any time of day; * Cafeteria equipped with refrigerators, microwaves and air fryers, offering practicality and comfort for preparing your meals; * Dental plan – full monthly fee covered for employee; * Optum Support Program – free psychological and wellbeing assistance for you and your family members; * Wellhub/Gympass – mobile application supporting physical and mental health through diverse plan options, enabling you and up to two dependents to access the gym nearest to you! * Referral Bonus – refer a friend to work with us! All qualified candidates will be evaluated for employment opportunities based on merit alone, without discrimination on the basis of race, color, religion, sexual orientation, gender identity, national origin or disability.