UOL Content and Services is much more than the largest digital content, services, and products company in Latin America. For 25 years, we have been innovating and making things happen—after all, for the company that connected the first person in Brazil to the internet, it is essential to keep creating content and, more importantly, building connections. Our continuous pursuit of innovation keeps us moving forward—and this is only possible thanks to the people who are part of this universe. Here, you’ll find a collaborative, disruptive, and constantly learning environment. Want to join this team? Then check out this opportunity and **\#JoinUOL!** At **UOL**, everyone is welcome, **regardless of gender, sexual orientation, ethnicity, culture, religion, disability, etc.** What matters most is that you enjoy challenges, work well in teams, embrace our culture, and share our mission of connecting every Brazilian to their universe. **Responsibilities and Duties** * Respond to and log requests/tickets via phone, email, and chat. * Accurately categorize and recategorize requests/tickets. * Handle incidents, service requests, and change requests. * Route tickets to the appropriate departments. * Provide remote and on-site (field service) support. * Manage and allocate IT assets for the business unit. * Install, configure, and maintain desktops, laptops, and printers. * Install, configure, and provide support for applications, tools, and software. **Requirements and Qualifications** * Bachelor’s degree (completed or in progress) in Information Technology or related fields. * Knowledge of Microsoft Office administration and/or support. * Knowledge of Active Directory (user groups and accounts). * Knowledge of Windows operating systems. * Experience with remote support and/or computer maintenance. * Experience with HelpDesk/ServiceDesk customer support. **Additional Information** This position requires on-site work in the Faria Lima region, Monday through Friday, from 1:00 PM to 10:00 PM. UOL CS has been innovating and impacting the lives of millions of people for over two decades! We established ourselves as internet pioneers through high-quality products and services, credible information, and audience records. **Today, we are the largest digital content, services, and products company in Latin America!** **Our Online Universe** Our pioneering spirit defines our journey. We were the country’s first online news portal to go live and remain among Brazilians’ top preferences today. We launched the first TV channel created exclusively for the internet. We built the website that remains, to this day, a benchmark for online chat and dating. We broadcast and report on the world’s most important events and developments. We revolutionized the internet and continue evolving with the purpose of connecting every Brazilian to their universe—offering a world of possibilities through information, entertainment, and the best digital products and services. All this is already incredible, right? But it doesn’t stop there. UOL CS isn’t just about news—it’s about technology, innovation, and, above all, people! **How about becoming one of them?** **Discover the benefits of our \#OnlineUniverse** You’ll receive a comprehensive benefits package that truly makes a difference: * Meal allowance and/or food voucher. * Transportation voucher. * Private pension plan. * Health and dental insurance. * Life insurance. * Partnership with TotalPass. * ZenKlub for online therapy. * UOL Care: psychological, nutritional, physiotherapy, and physical education guidance. * Extended maternity and paternity leave. * Childcare allowance. * Partnerships offering discounts at major institutions such as FIA, FAAP, PUCRS, and UNINASSAU, plus 50% off all courses available on the Portal Educação platform. * 70% discount on the English 2.0 course on the Portal Educação platform and 50% off courses from EA Banking School. **And there’s even more:** * No dress code: wear whatever makes you feel comfortable. * \#HappyBirthday: A day off on your birthday. * Baby gift: A present for newborns. **Learn how our selection process works** Not all processes follow the same format, but most proceed similarly: * Application (the one you’re completing here on Gupy). * Interview with the Recruitment & Selection team. * Technical challenge, which may include a test, case study, portfolio presentation, or even a technical discussion with the team. * Interview with the area’s leadership. **An important tip for you** Give your best effort during each stage of the process—especially during application! We carefully review all applications, which may take some time. So, if you’re wondering about the timeline for our response, we ask for your empathy. Everyone who applies to our openings receives feedback via Gupy—whether positive or negative. Please track your application here and in your email inbox, remembering to check your spam folder—agreed? So, how about joining our Online Universe? **\#JoinUOL!**