Job Summary: The Customer Service Assistant facilitates equipment exchanges, corrects process deviations, and manages relationships to deliver an exceptional experience. Key Highlights: 1. Crucial in facilitating equipment exchanges. 2. Responsible for identifying and correcting process deviations. 3. Primary point of contact for customer relationship management. We are seeking a Customer Service Assistant for the Customer Support area In this role, you will The Customer Service Specialist plays a crucial role in facilitating the equipment exchange process, ensuring customers receive replacement products with maximum speed and efficiency. This professional is responsible for identifying and correcting deviations in the exchange process, ensuring all steps are executed flawlessly. Acting as the primary point of contact between the customer and the company, the Customer Service Specialist also manages various other customer relationship activities, delivering an exceptional service experience and ensuring continuous customer satisfaction. **What you need to succeed:** Bachelor’s degree completed Previous experience in customer service-related activities and in creating/managing customer orders; Primarily remote, with availability for occasional travel to the office in the southern zone of São Paulo for specific/programmed meetings. Why IDEXX? We are proud of the work we do because it matters. As innovation leaders across all sectors we serve, we follow our purpose and guiding principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions of people, and assist farmers in protecting livestock and poultry from disease. We serve customers in over 175 countries and have a global workforce of more than 11,000 talented individuals. So, what does this mean for you? We enrich our employees’ livelihoods through a positive and respectful workplace culture that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purpose-driven work that drives improvement. Let’s pursue what matters—together! IDEXX values a diverse workforce and workplace and strongly encourages applications from women, people of color, LGBT individuals, people with disabilities, ethnic minorities, foreign residents, and veterans. IDEXX is an equal opportunity employer. Candidates will not be discriminated against on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category prohibited by local, state, or federal law. If you would like to experience the application process in your local language, please feel free to apply via our website: https://idexx.wd1.myworkdayjobs.com/IDEXX .