Description
Job Summary:
Work at the front desk, controlling access of people and vehicles, monitoring premises, and providing high-quality service.
Key Highlights:
1. Access control and security monitoring
2. Mail and parcel management
3. High-quality service to internal and external customers
### **JOB DESCRIPTION**
**Role Mission:**
Work at the front desk, controlling access of people and vehicles, monitoring condominium premises, observing safety conditions, and delivering high-quality service to internal and external customers.
**Core Values:** People, Gratitude, Loyalty, Teamwork, Excellence, Commitment, and Customer Focus.
**Main Responsibilities:**
* Control vehicle and pedestrian traffic through the condominium front desk, receiving, triaging requests, and forwarding them to recipients.
* Handle general mail and small parcels sent to condominium occupants, receiving and forwarding them to recipients to prevent loss or other unpleasant incidents;
* Turn common-area lights on and off, observing scheduled times and/or needs (when a patrol officer is present, assistance may be provided by this person);
* Monitor opening and closing of common-use facilities (e.g., gym, playroom, party hall, etc.).
* Record events and incidents occurring during the shift.
* Identify violations specified in the internal regulations, such as unauthorized vehicle parking or improper use of equipment and facilities.
* Contact service providers and maintenance companies for repairs, maintenance, or emergencies (e.g., gates, elevators, etc.) in the absence of the property manager or per their instructions.
* Provide in-person service (from the guard booth) or virtual service (via telephone, intercom, and/or mobile phone), prioritizing individuals outside the condominium.
* Monitor gate opening and closing to prevent unauthorized entry.
### **JOB REQUIREMENTS**
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### **BENEFITS**
* Transportation Allowance: R$5.40; Meal Voucher: R$28.80; Food Basket: R$110.52
### **ADDITIONAL INFORMATION**
**Employment Type:** CLT