**Bsoft: National leader in TMS systems for small and medium-sized freight carriers.** ---------------------------------------------------------------------------------------- Nice to meet you — we are Bsoft! A company specialized in software solutions for freight carriers, especially small and medium-sized ones. We have been in this industry since 2006 and have proven ourselves over time. A solid market player that advances its strategy year after year. We understand our existence must serve a purpose. For our customers, our purpose is to drive success through accessible, straightforward technological solutions. For Bsofters, our purpose is to provide quality of life and professional development in an environment that values mental health, respects employees, and embraces diversity. Today, Bsoft is part of nstech, Latin America’s largest group of technology solutions for logistics and mobility. Together with the other companies in the group, we aim to transform the world through logistics — reducing accidents, CO emissions, road travel time, and increasing profits through optimized management. Would you like to join us in fulfilling this purpose? Come be a Bsofter! **Responsibilities and Duties** * Provide basic support via chat and phone; * Log all user-reported requests and forward them to the relevant departments responsible for resolution; **Requirements and Qualifications** **Requirements and Competencies:** * Strong writing and grammar skills; * Excellent communication skills; * Engagement with colleagues; * Basic computer literacy; * Completed high school education; * Ability to resolve low-complexity issues. **Competitive Advantages:** * Customer service experience; * Knowledge or familiarity with advanced computer skills; * Leadership mindset. **Additional Information** **Why work at Bsoft?** * Excellent compensation; * You may choose between meal allowance or meal voucher — both valued at no less than the minimum wage; * We offer Unimed health insurance with co-payment, widely accepted across Brazil. Co-payment amounts decrease based on length of employment; * For roles not involving direct customer interaction, we offer flexible working hours; * During your birthday week, you are entitled to one paid day off; * You’ll work alongside a fully collaborative team that shares knowledge openly. Depending on your role, you may work remotely. **Come be a Bsofter!** Nice to meet you — we are Bsoft! A company specialized in software solutions for freight carriers, especially small and medium-sized ones. We have been in this industry since 2006 and have proven ourselves over time. A solid market player that advances its strategy year after year. We understand our existence must serve a purpose. For our customers, our purpose is to drive success through accessible, straightforward technological solutions. For Bsofters, our purpose is to provide quality of life and professional development in an environment that values mental health, respects employees, and embraces diversity. Today, Bsoft is part of nstech, Latin America’s largest group of technology solutions for logistics and mobility. Together with the other companies in the group, we aim to transform the world through logistics — reducing accidents, CO emissions, road travel time, and increasing profits through optimized management.