**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Mastery of mobile technologies (2G, 3G, 4G, 5G) and their main parameters, KPIs, and KQIs. * Conduct performance and capacity analysis, identifying bottlenecks, trends, and opportunities for optimization and improvement. * Knowledge of radio interfaces (RAN) and integration with core, transport, and monitoring systems. * Experience with monitoring and diagnostic tools. * Ability to correlate alarms, events, and degradations, understanding their impact on user experience. * Proficiency in reporting and follow-up processes, including day-after activities and coordination with Engineering and Operations. * Develop and enhance network monitoring processes, reports, and routines. * Participate in day-after operational reviews, consolidating results and proposing action plans. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity in learning about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows ongoing commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in São Paulo * Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or related fields. * Proven experience in mobile networks and/or network performance. * Prior experience in NOC, Optimization Engineering, or Network Planning is desirable. * Analytical Skills o Ability to interpret trends and anticipate performance issues. o Skill in proposing action plans and improvements based on concrete data. o Systemic vision to correlate metrics across different layers and technologies. * Behavioral / Interpersonal Skills o Proactivity in identifying failures and seeking solutions. o Clear and technical communication, facilitating alignment with partner areas (Engineering, Planning, Operations, Suppliers). o Collaboration and team support, acting as a technical reference and mentor for analysts. o Focus on results and quality, with a sense of urgency when handling high-impact incidents. o Ability to work under pressure while maintaining assertiveness and attention to detail. * Expected Contributions o Ensure operational excellence and stability of the mobile access network. o Support planning for performance and capacity improvements. o Investigate customer complaints and critical events. o Participate in optimization and innovation projects, providing technical visibility to the NOC. o Serve as a technical reference for the team and as a liaison between field teams, engineering, and suppliers. * Language: Intermediate English (reading and writing) **Preferred Qualifications:** ------------------ * Analytical mindset to transform technical data into business insights (impact on customer experience, prioritization of actions, etc.). * Participation in corporate strategic projects (launch of new technologies, large-scale events, quality audits, etc.). * Ability to prepare executive reports and management presentations, translating technical results into business language. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best possible experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible Work Schedule; * Meal and Food Allowance; * Medical and Dental Assistance; * Support for Serious Illnesses; * Assistance for Dependents with Disabilities; * Pharmacy Benefit; * Daycare/Nanny Allowance; * Personal Support Program; * Claro Running; * Private Pension Plan; * Life Insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and Partnerships; * Recognition Program for Years of Service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in our purpose: **“Connect for a more fun and productive life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over 5 years, with 1.2 million ported lines in 2022. And there’s more: we **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core value at Claro. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in **education and citizenship** projects. **So, is it a match? #JoinClaro and help us build the future together!**