Description: * High school diploma; * Basic computer skills; * Knowledge of networks and computer maintenance; * Geographic knowledge of the city; * Driver’s license category B and defensive driving; * Familiarity with Google tools (Sheets, Docs), basic computer skills, and fundamental people management concepts. The following will be considered advantageous: * 1 year of experience in telecommunications; * Availability for travel; * Knowledge of access transmission technologies and media, including twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve service delivery; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when required; * Using personal and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Verifying that teams have all required materials and/or equipment before commencing activities; * Receiving and assigning service requests (Work Orders) to field teams; * Monitoring team productivity and procedural quality through receipt of Work Orders; * Managing open and in-progress Work Orders; * Auditing Work Orders upon completion of team services; * Monitoring fiber optic maintenance SLAs; * Monitoring routes and idle time via GPS tracking; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption by field teams, and coordinating necessary actions in case of incidents; * Managing onboarding of new teams, including selection processes, training, and related activities; * Assessing and coordinating team relocations to other cities; * Handling customer complaints received via support channels and ombudsman services; * Updating information used to calculate team productivity; * Executing administrative routines for field teams. 2512200202551929011