Description: * High school diploma; * Basic computer skills; * Knowledge of networks and computer maintenance; * Geographic knowledge of the city; * Driver’s license category B and defensive driving training; * Familiarity with Google tools (Sheets, Docs), basic computer skills, and basic people management concepts. The following will be considered advantageous: * 1 year of experience in the telecommunications field; * Availability for travel; * Knowledge of access transmission technologies and media, including twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve service delivery; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership, as requested; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction; * Verifying that teams have all necessary materials and/or equipment before starting activities; * Receiving and assigning requests (Service Orders – SO) to field teams; * Monitoring team productivity and quality of procedures performed, through receipt of SOs; * Managing open and ongoing Service Orders; * Auditing SOs after team service completion; * Monitoring fiber optic maintenance SLAs; * Monitoring routes and idle time via GPS tracking; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Managing new team activation processes, including recruitment, training, and related activities; * Assessing the need for and coordinating team relocation to other cities; * Handling customer complaints received through support channels and ombudsman services; * Updating information for calculating team productivity; * Performing administrative routines for field teams. 2512200202551929010