SUPPORT ASSISTANT

Description

Job Summary: The professional will be responsible for handling support and financial service requests, registering, classifying, and prioritizing incidents, performing diagnostics, and escalating complex issues. Key Highlights: 1. Support and financial assistance via multiple channels. 2. Technical and financial issue diagnosis and resolution. 3. Teamwork focused on quality and excellence. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we operate nationwide from north to south and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — guided by shared values. We’d love to meet you! \#oquecorrepelanossafibra \#timedefibra **Responsibilities and Duties** * Handle support and financial service requests via phone, e\-mail, chat, or ticketing systems; * Register, classify, and prioritize incidents according to internal procedures; * Perform diagnosis and resolution of financial and technical support issues; * Escalate highly complex incidents to other departments; **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Windows and Linux operating systems and Microsoft Office suite; * Prior experience in technical support or user assistance is a plus; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always aiming to deliver the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across Brazil’s regional and social spectrum — as we serve 864 cities across 22 Brazilian states with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/