Customer Success (Lure Digital)

Description

Job Summary: Lure Digital is seeking a Customer Success Specialist focused on active relationship management, retention, and product evolution, practicing genuine listening and community management. Key Highlights: 1. Working in a performance-, growth-, and execution-focused environment. 2. Focus on active relationship management, retention, and product evolution. 3. Opportunity to influence product evolution with clear insights. **Customer Success \| Lure Digital** **About Lure** Lure Digital is a high-performance consultancy specializing in paid traffic and automotive marketing, with international operations. We are not a conventional agency. We are a results-, growth-, and execution-oriented operation. Here, clients are not numbers — they are strategic assets. If you seek an environment where performance, accountability, and growth are taken seriously, you will feel right at home. **About the Role** If you enjoy working with people, excel at guiding conversations, and refuse to let customers disengage, this role is for you. Here, customer success is not support. It is active relationship management, retention, and product evolution. **What You’ll Do in Practice** * Maintain daily active and recurring contact with clients * Practice genuine listening to understand pain points and opportunities * Organize and align delivery schedules with clients * Manage and develop the community to increase engagement * Directly contribute to base retention * Deliver clear, structured insights to drive product evolution **What We Expect From You** * Consistency and emotional stability * Clear, empathetic communication with influencing capability * Genuine proactivity — you initiate and drive relationships * Business acumen, understanding direct impact on outcomes * Focus on engagement, retention, and continuous improvement **Ideal Behavioral Profile** * Stability combined with influencing capability * Consistent, reliable profile with strong sense of responsibility * Does not get lost in routine; establishes standards and maintains execution **Role Metrics** * Base engagement * Retention and churn reduction * Customer satisfaction (NPS and direct feedback) * Product evolution driven by your insights Minimum Education: High School Diploma