Customer Service Representative

Description

Job Summary: The professional will handle customer service and resolve post-sales requests, aiming for customer satisfaction and providing support to other departments when necessary. Key Highlights: 1. Commitment to diversity and a collaborative work environment 2. Customer-focused approach and post-sales problem resolution 3. A retail company with over 30 years of operation and continuous growth Job Description Zenir is a story intertwined with the daily lives of people from Ceará and many other Brazilians! At Zenir, we are not just a company; we are a family committed to creating an inclusive, inspiring, and collaborative workplace. We value diverse perspectives, experiences, and skills, recognizing that true innovation arises from collaboration among diverse minds. Here, every team member plays a crucial role in driving collective success, and we believe personal fulfillment is intrinsically linked to the company’s success. For over 30 years, we have inspired people and driven progress in the retail sector through the development and appreciation of our employees. If you are also passionate about people and want to be part of this journey, apply now and join us in fulfilling this purpose! **Responsibilities and Duties** * Identify efficient and effective solutions to meet customer requests and resolve any post-sales difficulties our customers may encounter; * Provide customer service via telephone, social media, email, or Reclame Aqui; * Record service protocols based on information received from customers; * Provide customer service via telephone, social media, email, or Reclame Aqui. * Occasionally assist customers in other departments. **Requirements and Qualifications** * Basic computer skills; * Ability to read, interpret, and compose emails; * Proficient typing skills; * Strong oral and written communication skills; * Ability to engage in dialogue and influence others; * High level of patience; * Problem-solving ability; * Customer focus (seeking solutions based on customer satisfaction); * Completed high school education; * Flexible availability for working hours. **Additional Information** * Corporate training via Gupy * Medical assistance * Dental assistance * Study grant **A story intertwined with the daily lives of people from Ceará and many other Brazilians!** José Alves de Oliveira, affectionately known as **Zenir**, began his journey in agriculture and, at age 14, brought his dedication to his uncle’s furniture store in Iguatu. Today, as a visionary leader, he skillfully leads one of the largest furniture and appliance companies in Ceará, **turning dreams into reality.** At Zenir, we celebrate not only our products but also **the diversity of our employees**, cultivating **a unique culture driven by technological innovation, plurality, and equity.** Join us and become part of this extraordinary team! Our Brand Through Time 1992 Founded in Iguatu. 1997 Expanded to the Cariri region. 2000 Opened first store in the North Region. 2003 Opened first store in downtown Fortaleza. 2006 Opened first store in the Metropolitan Region of Fortaleza (Maracanaú). 2012 Opened first store in the Jaguaribe and Serra de Ibiapaba regions. 2016 Opened first store in Fortaleza shopping malls. 2023 Target: 60 stores and consolidation of e-commerce. 2024 Plan to open 7 additional stores across the state’s interior by year-end. **Zenir Mission** To deliver the best customer experience, exceeding expectations. Internally, we cultivate a motivating environment that fosters growth and ensures the company’s longevity, while celebrating the diversity that fuels our innovation. **Zenir Vision** To be the best and most admired company in our segment and market, recognized by our customers, partners, suppliers, and by transforming the lives of our employees. **Zenir Values** Ethics Respect Humility Integrity Commitment Social responsibility Join us in building a future where comfort and quality converge—and where your contribution makes all the difference!