Part of the Bun Group, Bun/Buntech was established to operate in mining and various applications of bentonite, our primary mineral to date. Present in multiple markets and businesses—including Hygiene and Cleaning, Foundry, Agriculture, and Animal Nutrition—among others, we strive to consistently deliver the best and most innovative experiences to our customers. To succeed within the Bun Group, you will need to: Lead & Inspire (if you are a leader); Be innovative; Demonstrate an owner’s mindset; Focus on the customer; Collaborate effectively as part of a team; and continuously learn and share knowledge. **Responsibilities and Duties** * Lead and develop the Customer Service team, fostering a collaborative and high-performance environment. * Ensure adherence to service-level agreements (SLAs) regarding response time, service quality, delivery, and issue resolution. * Serve as the liaison between Sales, Logistics, Planning, Manufacturing, and Finance departments to guarantee optimal customer experience. * Monitor KPIs and propose action plans for continuous process improvement. * Manage the end-to-end order cycle: order entry, billing, and delivery. * Ensure sales, billing, and shipping targets are met. * Conduct alignment meetings with strategic customers, when required. * Support digital transformation and process automation initiatives within the Customer Service area. **Requirements and Qualifications** **The expected requirements are:** * Bachelor’s degree in Business Administration, Logistics, or related fields. * Proven leadership experience in Customer Service roles, preferably within retail industries. * Familiarity with ERP systems (TOTVS, SAP, Oracle, etc.) and CRM tools. * Advanced Excel skills and data analysis proficiency. * Excellent communication skills, analytical mindset, and strong problem-solving orientation. * Willingness to work in a hybrid model: 4 days per week onsite in Indaiatuba and 1 day remote; **Excellent if you have:** * Experience in the pet segment (retail or manufacturing). * Experience with continuous improvement projects (Lean, Kaizen, etc.). * Knowledge of customer service automation tools (chatbots, RPA, etc.). * Intermediate or advanced English and Spanish. **Additional Information** **We offer you:** * Medical and Dental Insurance; * On-site cafeteria; * Transportation allowance; * Attendance bonus (freely available balance on Caju card); * Annual bonus; * Life insurance; * Parking; * Pharmacy benefits; * Total Pass (fitness center membership); * SESI Club membership; * Partnerships with language schools and educational institutions; * Frozen Christmas Kit; * Discount on products from our brand Kelco Pet Care; * Christmas gifts for employees’ children. What does this mean? For us, maintaining a challenging spirit of dissatisfaction constantly drives us to **do better—and in a much simpler way.** **This restlessness is embedded in our DNA:** from the outset, we have heavily invested in deep expertise in bentonite—the mineral that remains our primary raw material—to fully explore its potential across diverse applications. Today, we use it in civil construction, animal nutrition, and hygiene, which is why we operate multiple production facilities worldwide.