**Do you enjoy challenges, have strong strategic skills, and possess a sharp instinct to solve problems quickly? Then join our team!** **Here, you’ll handle customer service across multiple channels, ensure everything happens on time, and act as the brain behind the most complex solutions. You’ll also have autonomy to make important decisions, propose improvements, and make a real difference in our customers’ experience.** **If you’re analytical, communicative, and love rolling up your sleeves to solve what no one else can, this is your chance to shine! ✨** **Here, every interaction is an opportunity to learn, grow, and contribute to something bigger—including TP Brasil’s social responsibility initiatives.** **\#JoinTP** **Responsibilities and Duties:** Manage delayed or low-performance customer interactions, ensuring efficiency and quality in all cases; Act as second-line support, resolving complex situations and providing technical and strategic guidance; Make autonomous decisions, including granting compensations when necessary; Identify operational risks and provide proactive feedback, anticipating and resolving potential issues; Work across multiple customer service channels (phone, chat, e\-mail, among others), with full focus on complaint resolution and customer satisfaction; Collaborate with TP Brasil’s social responsibility initiatives, contributing to corporate goals through your activities. **Salary:** Starting at R$ 2\.818,61 \+ Career Development Plan \+ Benefits **Working Hours:** 9:00 AM – 6:00 PM **Schedule:** 5 days on / 2 days off **Work Mode:** In-person **Work Location:** Lapa, São Paulo \- SP **What We’re Looking For (Requirements):** Must be of legal age; Bachelor’s degree completed in IT, Systems Development, or related fields; Minimum advanced English proficiency and native Portuguese; Availability to work at the Lapa Campus in São Paulo – SP; Customer service experience is desirable; experience in the Internet sector is a plus. **At TP, well-cared-for people deliver extraordinary results!** We’re a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal Allowance and Food Allowance. * Fuel Allowance (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan covering dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process includes several independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be assessed by the recruiter only after completion of the entire evaluation cycle. **Thank you for your interest in joining TP—we wish you good luck!**