**The future has already arrived—and you can be part of it!** We are the Equatorial Group, **Brazil’s first multiservice company**, operating across multiple regions of Brazil, offering numerous opportunities for those constantly seeking growth and learning. We operate in the electric power sector through generation, transmission, and distribution of energy—including our presence and investments in renewable energy (solar and wind)—and also operate in sanitation, telecommunications, and services. **Always pursuing growth and efficiency**, aiming to become an increasingly solid, profitable, and market-attractive business, we uphold guiding values and continuously seek talents who will contribute to our purpose. **We are constantly searching for exceptional talents** who identify with our values and wish to join a company undergoing continuous transformation and evolution. Register in our **talent pool** and become part of an organization offering diverse career development opportunities. **How our process works:** Share your details with us: complete your registration thoroughly, including your professional trajectory, knowledge, and potential. Your profile will remain active in our database; if we identify an opportunity aligned with your experience and expectations, our Talent Acquisition and Selection team may contact you to proceed with the selection process. **Applying to other opportunities:** If, at any time, you identify an opportunity matching your profile, we also encourage you to apply directly via the job posting link. **Responsibilities and duties** How you will contribute  Our Planning area aims to size required resources, monitor performance, and ensure achievement of Contact Center KPIs. To achieve this, we rely on well-defined processes and guiding targets—and you can join us as a Commercial Analyst II. Your responsibilities will include: * Operations sizing; * Designing and monitoring strategy execution; * Guiding and supporting the development of operational schedules Developing and maintaining up-to-date reporting dashboards **Requirements and qualifications** What we expect from you: * Bachelor’s degree in Engineering, Information Systems, or related fields; * Advanced proficiency in Microsoft Office Suite; * Advanced knowledge of data processing technologies (ETL, BI, Power BI, Python, SQL, etc.). **Additional information** **What can I do after applying?** After submitting your application, feel free to explore our channels to learn more about us and stay updated on our latest news. Follow us: Careers website: https://equatorialserviços.gupy.io/ LinkedIn: https://www.linkedin.com/company/grupoequatorialenergia/ Good luck! We are part of the **holding company** comprising **high-performance businesses within the Equatorial Group.** Equatorial Serviços entered the markets of **Maranhão, Pará, Piauí, Alagoas, and Rio Grande do Sul** competitively, delivering maximum results in call center operations, sales, back-office activities, and other tailored solutions for our clients. Joining the Equatorial Group means **believing in the power of multipossibilities.** Why do we think this way? Because our story began in energy distribution—and today, **we are Brazil’s first multiservice company in the sector!** We positively impact **over 14 million Brazilians**, and continue growing with a clear purpose: transforming the future every day through solutions that generate positive impact in people’s lives. We operate diverse businesses, realities, and career paths—enabling each talent to find their own way to grow, collaborate, and make a difference. Our strength lies in our people and the impact they create when given space to be authentically themselves. **Now it’s your turn to join this movement!**