Job Summary: Responsible for ensuring excellent customer service, monitoring the customer journey and guaranteeing a positive experience. Key Highlights: 1. Active and receptive service with excellence and empathy 2. Complete customer journey follow-up 3. Task management and organization of the customer service routine Responsible for ensuring excellent customer service by acting proactively and receptively, monitoring the entire customer journey and guaranteeing a positive experience aligned with company standards. **Responsibilities:** * Active and receptive service to customers in your portfolio, ensuring agility, empathy and excellence; * Complete customer journey follow-up, from post-sale to the final stage of the relationship; * Task management and organization of the customer service routine; * Resolution of requests, alignment with internal departments and pursuit of effective solutions; * Preparation of strategic reports and monitoring analyses; * Recording of interactions in systems, with organization and clarity; * Support in strategic actions and communications, events and project deliveries; * Monitoring of portfolio indicators and proactive action on improvement opportunities. **Education and Knowledge:** * Strong verbal and written communication skills; * Organization and autonomy in managing simultaneous requests; * Customer service skills and empathetic attitude; * Experience with CRM, spreadsheets and control tools; * Proficiency in report preparation and data interpretation; * Previous experience in customer relationship and service is desirable.