Job Summary: The professional will provide customer and team administrative support, manage materials, monitor KPIs, and optimize processes. Key Highlights: 1. Essential support for commercial operations and customer service 2. Opportunity to manage and optimize administrative processes 3. Use of internal systems for data analysis and control We are Coca-Cola FEMSA (KOF), one of the world’s largest Coca-Cola bottlers and distributors by volume. Every day, we serve more than 381 million people across Latin America. With 56 manufacturing plants and 249 distribution centers, our team of over 97,000 employees enables us to represent more than 169 leading brands across the territories where we operate. At Coca-Cola FEMSA, every day is an opportunity to learn and grow. **Responsibilities and Duties** **MAIN RESPONSIBILITIES** * Provide telephone support to customers and internal teams, offering guidance and forwarding requests. * Support customer onboarding and manage merchandising material inventory, tracking incoming and outgoing items. * Assist with administrative tasks such as route updates, requests for registration changes, and generation of orders and bonuses. * Prepare quotations and provide logistical support for travel and events, including hotel quotations and document organization. * Issue and request gift-related invoices; manage documents (fines, loan agreements, courier packages); and prepare operational reports. * Monitor KPIs and manage promotional campaigns, sharing relevant information with the sales team. * Track and record performance indicators, and submit sales, productivity, and service quality reports. * Monitor and correct customer service and operational processes in coordination with the Call Center and other support areas. * Use internal systems (SAP, BW, Power BI) for data and indicator analysis and control. **Requirements and Qualifications** **REQUIRED QUALIFICATIONS** * Completed high school education; * Prior experience in administrative routines within the commercial area is desirable; * **Technical knowledge**: Intermediate proficiency (Excel, Word, PowerPoint, SAP, and BI) **Additional Information** * Profit-sharing program (PPR); * Health insurance; * Dental plan available upon employee enrollment, subject to individual selection; * Group life insurance; * Meal allowance; * Food allowance; * Employee purchase program at current price list rates; * Pharmacy benefit: payroll credit reimbursement; * Credit cooperative; * School Kit: delivered at the beginning of the academic year for dependents; * Birthday Kit; * Christmas Kit; * Toy Voucher: delivered in October for dependents **About Coca-Cola FEMSA Brazil** We are one of the world’s largest manufacturers of The Coca-Cola Company products by sales volume. We have operated in Brazil for 21 years, with over 25,000 direct employees, 11 factories, 47 distribution centers, 470,000 points of sale, and over 93 million consumers. We operate across 19% of Brazilian territory, serving 52% of the population, in the states of São Paulo, Paraná, Santa Catarina, Rio Grande do Sul, Minas Gerais, Mato Grosso do Sul, Rio de Janeiro, and Goiás. We are responsible for the production, marketing, and distribution of over 169 brands in our portfolio, categorized as follows: beverages (soft drinks, electrolyte and isotonic drinks, energy drinks, waters, juices, teas, plant-based beverages, beers, spirits, and ready-to-drink alcoholic beverages) and multi-category products (candies and confectionery). Beyond well-known brands such as Coca-Cola, Crystal, Schweppes, Del Valle, Kapo, Matte Leão, Ades, Powerade, and Monster Energy Drink, Coca-Cola FEMSA Brazil also offers beers including Estrella Galicia, Therezópolis, Eisenbahn, and Sol, as well as distilled spirits such as Johnnie Walker, Tanqueray, Campari, Smirnoff, Sagatiba, and Vodka Sky. The company also distributes candies and confectionery, including Mentos, Fini, and Fruit-tella.