Description: * Currently pursuing a higher education degree (Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation skills; * Negotiation and sales techniques. Competencies: * Communication: Communication skills; Negotiation; * Social: Interpersonal relationships; Teamwork; * Behavioral: Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * Organizational: Time management; Planning and organization. * Maintain equipment and the workplace organized, ensuring their preservation; * Explain and formalize the dental services agreement with customers, in accordance with the company’s manual and regulations; * File agreements and other documents in the appropriate location, as per the company’s manual and regulations; * Enter financial data from customer agreements into the computerized system; * Contact customers who have not paid the first installment to renegotiate and agree on a new payment date; * Renegotiate agreements with delinquent customers, in accordance with the company’s manual and regulations, and submit a monthly report to the franchisee/manager containing information on completed renegotiations; * Submit a monthly report containing information on treatment cancellations, dropouts, and completions; scheduled evaluations, conducted evaluations, formalized agreements, and new customers; * Address customer complaints regarding treatment by proposing solutions; * Cancel dental services agreements for customers who will no longer undergo treatment, in accordance with the company’s manual and regulations; * Participate in technical and/or behavioral training sessions promoted by the company. 251231020249949162