**Job Objective** Responsible for the strategic and operational coordination of laboratory units, ensuring process efficiency, service excellence, results-oriented people management, and monitoring of key performance indicators (KPIs). The coordinator will handle day-to-day unit operations, escalating only strategic or critical issues to the Operations Manager. **Key Responsibilities** * Unit Management * Coordinate and oversee daily operations of units under their responsibility * Ensure compliance with laboratory operational standards, workflows, and protocols * Proactively resolve operational issues * Indicator- and Data-Driven Management * Monitor, analyze, and report on unit KPIs, including: * Volume of patient visits * Revenue * TAT (test result turnaround time) * Claim rejections * Customer complaints and satisfaction * Team productivity * Prepare managerial reports using Excel * Propose and monitor data-driven action plans * Leadership and People Management * Lead unit teams, fostering engagement and performance * Organize and oversee work schedules * Conduct alignment meetings, provide feedback, and mediate conflicts * Develop local leaders and reinforce organizational culture **Relationship with Partner Physicians** * Maintain close relationships with partner physicians at units * Track requests, alignments, and potential dissatisfaction * Ensure efficient communication between the laboratory and the clinical staff **Implementation of Improvements and Standardization** * Identify bottlenecks and opportunities for process improvement * Propose and implement operational improvements * Ensure process standardization across units * Develop and monitor operational checklists and control routines **Interface with Operations Management** * Independently resolve the majority of operational matters * Escalate to the Operations Manager only those matters requiring: * Strategic decision-making * Significant financial impact * Legal or contractual issues * Critical issues involving partner physicians **Requirements** * Prior experience coordinating units (experience in laboratories, clinics, or healthcare preferred) * Intermediate to advanced Excel skills (pivot tables, functions, data analysis) * Experience in people management and scheduling * Experience managing by indicators (KPIs) * Strong communication, organizational, and problem-solving skills **Behavioral Competencies** * Practical, hands-on leadership * Analytical mindset and results orientation * Decision-making ability * Ownership mindset and accountability * Proactivity and focus on continuous improvement **Position Differentiator** This role goes beyond traditional operational coordination. We seek a candidate who acts as a strategic extension of the Operations Manager—autonomous, data-savvy, and genuinely committed to unit success. Employment Type: Full-time CLT Compensation: R$1.550,00 – R$2.000,00 per month Benefits: * Meal allowance * Transportation allowance