CUSTOMER SERVICE SUPERVISOR

Description

Job Summary: The professional will supervise the reception and customer service team, ensuring optimized processes, quality, and patient satisfaction, while also managing administrative and medical routines. Key Highlights: 1. Team supervision and development for customer service. 2. Optimization of workflows and assurance of humanized care. 3. Quality management and patient satisfaction. **RESPONSIBILITIES:** * Supervise the reception and customer service team * Ensure humanized, agile, and effective service * Guarantee compliance with institutional protocols * Implement and monitor standard operating procedures (SOPs) and administrative routines * Organize and optimize patient service workflows * Ensure compliance with quality standards * Supervise medical and examination scheduling * Control workflow between reception, nursing, and medical teams * Monitor waiting times and service efficiency * Monitor patient satisfaction * Manage complaints and non-conformities * Propose continuous improvements to the patient journey * Train, develop, and support the team * Evaluate performance and provide feedback * Reinforce a culture of quality and safety * Monitor health insurance processes and authorizations * Ensure proper documentation management within the department * Prepare management reports and performance indicators * Perform other duties inherent to the role. **\*COMPENSATION AND BENEFITS:\*** * Salary: R$ 2\.500,00 * Quarterly performance bonus (based on targets) * Meal allowance: R$ 18,00 * Transportation allowance (CLT) **WORK SCHEDULE:** * Monday to Saturday (44 hours/week) **REQUIREMENTS:** * Completed or ongoing undergraduate degree in Hospital Management, Administration, or related fields * Experience in customer service management in clinics, hospitals, or healthcare services * Experience managing teams (reception, customer service, call centers) * Experience in administrative routines within healthcare settings * Knowledge of medical and examination scheduling, patient flow, health insurance plans, and authorizations * Proficiency in clinical management systems and Microsoft Office suite * Training or courses in Healthcare Quality and Accreditation – PREFERRED * Customer Experience (CX) experience – PREFERRED Employment type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$2\.500,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site