Job Summary: Engage in customer relationship management, focusing on retention, loyalty, and customer experience through service and solutions. Key Highlights: 1. Focus on retention, customer loyalty, and customer experience 2. Customer service and cancellation reversal 3. Strong communication, proactivity, and results orientation **Mission:** Manage customer relationships with a focus on **retention, loyalty, and customer experience**. **Responsibilities:** * Customer service with emphasis on retention; * Reversal of cancellation requests; * Identification of reasons and provision of solutions; * Recording of service interactions and support for performance indicators. **Profile:** * Strong communication and empathy; * Organization and sense of responsibility; * Proactivity and results orientation; * Prior customer service experience is a plus. Employment Type: Full-time CLT Benefits: * Medical insurance * Dental insurance * Education allowance * Food basket * Private pension plan * Life insurance * Meal voucher * Transportation voucher Employment Type: Full-time CLT Compensation: R$1\.696,01 \- R$1\.941,41 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Education allowance * Food basket * Partner agreements and commercial discounts * Profit-sharing program * Meal voucher * Transportation voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
