Collections Operator

Description

Job Summary: The professional will be responsible for negotiating debts, renegotiating debts, updating customer records, and conducting customer follow-up. Key Highlights: 1. Debt negotiation and renegotiation with customers 2. Customer database updating and customer follow-up 3. Debt management and communication with customers **Responsibilities:** * Contact customers to negotiate outstanding debts via voice and digital channels; * Send negotiated bills; * Renegotiate debts that were previously negotiated but whose agreements were breached; * Update customer records in the CRM; * Submit analyses for committee approval; * Send debt acknowledgment terms for agreements; * Customer follow-up; * Data entry into spreadsheets. **Qualifications:** * Completed High School education * Proficiency in Microsoft Office; collection strategies; WhatsApp-based customer service; **Additional Information:** * Working Hours: Monday to Friday \- 08:00 to 14:20 \| Morning Shift * Working Hours: Monday to Friday \- 14:20 to 20:40 \| Afternoon Shift Employment Type: Permanent CLT Salary: R$1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Partnerships and commercial discounts * Life insurance * Food allowance * Meal voucher * Transportation allowance Education: * Completed high school (Preferred) Experience: * Collections or Customer Service (Mandatory) Work Location: On-site