Collections Operator

Description

Job Summary: The professional will be responsible for debt negotiation and renegotiation, sending invoices and agreements, updating customer profiles, and conducting customer follow-up. Key Highlights: 1. Debt negotiation via voice and digital channels 2. Customer profile update in CRM 3. Customer follow-up **Responsibilities:** * Contact customers to negotiate outstanding debts via voice and digital channels; * Send negotiated invoices; * Renegotiate debts previously negotiated but whose agreements have been breached; * Update customer profiles in CRM; * Submit analyses for committee approval; * Send debt acknowledgment agreements; * Customer follow-up; * Data entry into spreadsheets. **Qualifications:** * High school diploma * Proficiency in Microsoft Office; collections strategies; WhatsApp customer service; **Additional Information:** * Working Hours: Monday to Friday \- 9:00 AM to 4:12 PM Employment Type: Full-time CLT Compensation: R$1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Partnership agreements and commercial discounts * Life insurance * Meal voucher * Food allowance * Transportation allowance Education: * High school diploma (Preferred) Experience: * Collections or Customer Service (Mandatory) Work Location: On-site