Sales Consultant

Description

**Job Mission** Be the patient's first point of contact with the pharmacy, converting quotations swiftly, clearly, and with premium service. Ensure every patient feels welcomed, guided, and confident in choosing the pharmacy. **Key Responsibilities** **Customer Service and Sales** * Greet and assist customers in person, by phone, and via WhatsApp courteously and promptly * Prepare quotations based on medical prescriptions and present them clearly to patients * Guide the quotation-to-closing conversion process, following the sales script * Actively follow up on open quotations within the defined SLA * Identify and recommend complementary products aligned with the prescription (guided cross-sell) **Operational and Administrative Tasks** * Register orders, payments, and patient data in the ERP/CRM system * Accurately inform delivery timelines and confirm availability with production * Maintain an organized customer service area compliant with pharmacy standards * Issue invoices and delivery documents per operational workflow **Relationship Management and Loyalty** * Contact patients post-delivery to assess satisfaction and retention * Record feedback and complaints in the system and escalate to the pharmacist when necessary * Support loyalty initiatives and seasonal campaigns defined by management **Performance Indicators (KPIs)** * **Target:** Quotation conversion rate * **Target:** Average patient response time (SLA) * **Target:** Average transaction value per interaction * **Target:** NPS — patient satisfaction * **Target:** Recurrent patient retention rate **Profile and Requirements** **Education** * Completed high school (mandatory) * Technical or undergraduate degree in Pharmacy, Business Administration, or related field (preferred) **Experience** * Minimum 1 year in customer service, sales, or commercial roles * Experience in compounding pharmacies or healthcare clinics (preferred) **Technical Competencies** * Proficiency in ERP and CRM systems * Basic knowledge of pharmaceutical formulations and medical terminology (or willingness to learn) * Skill in using WhatsApp Business and digital communication tools **Behavioral Competencies** * Clear, empathetic, and patient-oriented communication * Organization, attention to detail, and sense of urgency * Commitment to goals and deadlines * Ethical conduct and discretion when handling health data Compensation: R$1\.600,00 \- R$2\.200,00 per month Work Location: On-site