Customer Service Assistant

Description

Job Summary: Customer service and reception, support for sales and after-sales, reception organization, and assistance with administrative tasks. Key Highlights: 1. Focus on customer welcoming and guidance 2. Support for sales and after-sales teams 3. Proactive identification of customer needs Posted on 07/21/2026 Customer Service Assistant On-site Full-time Workload: 44 hours/week Company Address: Avenida Visconde do Rio Branco 1998, Fortaleza \- CE / ZIP Code: 60055264### **Responsibilities** * Greet and receive customers at the company premises, focusing on welcoming and guidance; * Answer and direct phone calls; * Identify customer needs and refer them to the appropriate department or consultant; * Manage visitor entry and exit; * Ensure an excellent customer service experience in every interaction; * Handle dissatisfied customers effectively; * Provide support to the technical delivery team; * Assist sales and after-sales teams with basic information; * Maintain an organized and presentable reception area; * Record interactions in internal systems when required; * Assist with administrative tasks; * Proactively identify customers requiring support or direction; * Assist with orientation during events, promotional campaigns, and peak periods; * Report any incidents, maintenance needs, cleaning issues, or non-standard situations to the responsible team. ### **Requirements** Completed high school education or currently pursuing a higher education degree in Administration, Business Management, or related fields; Experience in customer service; Strong interpersonal skills and ability to resolve day-to-day situations. Proactivity and organizational sense. ### **Advantages** * Prior experience in receptionist roles (preferred); ### **Benefits** Meal allowance or food voucher \- (Swille Card) Transportation allowance Health insurance (Hapvida via adhesion) Dental insurance \- (Hapvida or Odontoart) Well-being Program Half Day Off (half-day leave on your birthday to celebrate as you prefer) Partnerships with educational institutions; SESC membership Career development path \- We encourage professional growth Opportunity for professional advancement. **Selection Process Steps** ------------------------------- Selection process steps are the phases a candidate must go through to be hired by a company. Each step has a specific objective and is essential for selecting the right professional. 1 Screening 2 HR Interview 3 Tests and Challenges 4 Leadership Interview 5 Hiring